Refund & Return Policy

Last updated: [DATE] · This is a starter policy — please review and adjust it to match how your business actually operates before publishing.

1. Inspect On Delivery

Because payment happens on delivery, we encourage you to check your item in front of the rider before paying. If anything looks wrong at that point, you may decline the item and no payment is required.

2. Damaged, Faulty, Or Wrong Item

If your item arrives damaged, faulty, or different from what you ordered, contact us on WhatsApp at 0902 736 9924 within [NUMBER] days of delivery, with a clear photo or short video of the item. We'll arrange a replacement or a refund once this is confirmed.

3. Change Of Mind

Because these are children's learning items, we're currently unable to accept returns simply due to change of mind once an item has been delivered and used. If it's still sealed and unused, reach out to us within [NUMBER] days and we'll do our best to work something out.

4. How Refunds Are Paid

Approved refunds are sent by bank transfer to the account you provide, usually within [NUMBER] business days of approval. Where a replacement is agreed instead, we'll arrange redelivery at no extra cost to you.

5. Contact Us

For any order issue, message us directly on WhatsApp: 0902 736 9924.